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Sign Up For the hottest competitions and promotional offers, sign up to our Newsletter today. Newsletter Personalise your experience by telling us what you like, and we'll keep you in the know with regular updates on upcoming events, the latest Arena news, and promotional offers and pre-sales. Date Of Birth: My Preferences: A Reserve Seating. B Reserve Seating. Once your Platinum Charge card is activated and registered to your Amex online account, you can access the Concierge in a few different ways — through your account online, over the phone, or somewhat hidden by email. Each of these checkbox options expand a form to input a structured request for that specific type of enquiry.

Email is great for dashing off a quick enquiry on your phone, for example — just try and remember to include all the necessary details up front. Kick things off by calling the concierge team directly within Australia on 1 , and after inputting your card number select:. Back to the point of this guide. So, just how good is the Amex Platinum Concierge? In terms of opportunities to make it better? There is a massive opportunity for Amex to improve on two fronts — firstly, how they position the concierge service to customers.

It would be great if they would give new cardholders a better introduction to the kinds of things they can handle and how to get the most from it. Secondly, the digital aspect of the concierge website and email comms has massive room for improvement.

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Keith started Point Hacks in to help people earn more points and use them for better travel, and now Drive Zero , to help Australians learn more about electric cars. Keith can also be found on Twitter: Could you also provide some idea on this? I also experienced the same as jjj7. Not able to see the online service forms.


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When clicking on the concierge link, the web page got redirected to: But before the page finally goes to the link above, I can notice that there is a mid page flashed once not able to see the full contents of the page , then quickly redirected to the above link. Thank you Keith for your reply. Just wondering what email address you used to send in your request to? Thank you in advance.

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No problem — these are in the article above also: Platinum Travel Service Lifestyle Service. Would you be able to let us know if you still experience the same? Or is this only my problem?

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Thanks a lot. Hi Keith, I was wondering whether you could help clarify something. I am new to the AMEX platinum card and still learning its perks. I have requested the companion card for my wife. Now, she does quite a bit of travelling with Emirates and uses their skywards program.

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I am wondering whether I am able to transfer the member points to her Emirates Skywards account? Hi Keith, I have previously held a Platinum Amex but canned it in favour of my long held Gold card 2 years ago. Re using the current , point bonus on this Amex, if you signed up for the NAB velocity offer as well, am I missing something in assuming you would get close to , Krisflyer miles? Does , miles get you 2 flights to Europe from Perth in economy? Is availability on Singapore airlines generally good and generally what are the fuel surcharges like? Hi Ben — the right place to ask broader questions like this is in the Questions section — http: Your sums seem correct in terms of signup bonuses.


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  7. I have only got my platinum charge in the past year. I have had then chase down particular types of plants for my garden, they even chased down a specific type of grass — saved me heaps of time. All up my experiences have been very good. Saves me heaps of time and ha saved me money. I thought this was very poor and a clunky system.

    I wanted to use it at Heathrow as I had a very early flight hack to Melbourne. No dice says concierge, free night can only be used in the Asia Pacific region. Nice fine print boys. So 0 out of 2 on my charge card benefits and no joy from concierge. Not happy.

    Just how good is the American Express Platinum Concierge?

    Don't subscribe All Replies to my comments Notify me of follow-up comments via email. You can also subscribe without commenting. I know this is a long guide! But this is how we work here on Point Hacks. In short, the Amex Platinum Concierge can provide an excellent level of service, and could find you access to decent deals and unique experiences.